Destination Before Detail 2026
- Clear Communication for Better Treatment Conversations

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About this event

A practical communication-skills session for dentists and dental teams on how patients receive and respond to treatment plans. Covers leading with outcomes before technical detail, asking better questions before explaining treatment, a five-question framework for patient-centred conversations, improving handovers between clinicians, treatment coordinators, and front-desk staff, reframing patient hesitation as a clarity or communication gap rather than a genuine objection, and a structured approach to responding to that hesitation. Presented by a practice-management and communications consultant with a dental and healthcare background who also hosts a dental business podcast.

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